By using the RAW Website, listening to RAW, contacting us, or using any other service provided by RAW, you agree to the following Privacy Policy.

If you do not consent to this Privacy Policy, please contact us immediately using the contact information below, and stop using RAW’s services.

Continued use of RAW’s services shall be treated as consent to your data being processed in accordance with this Privacy Policy.

Contact Details

Email the RAW Station Manager on: raw1251.stationmanager@gmail.com

What information we collect, use and why

We may collect or use the following information to provide our services:

• Names and contact details
• Email and other written communications
• Pronoun preferences (when provided in communications)
• Service use history
• Records of meetings and discussions
• Website user information (including browser, device and connection information)
• Information relating to compliments and complaints
• Listener Statistics, Requests and Comments

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • To provide our services and to improve these services.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Where we get personal information from

• Directly from them, including all information you supply to us through our website, by contacting us, or data collected automatically (such as listener statistics) by using our services.
• Warwick Student’s Union and other recognised societies, including: Names, contact details, emails and other communications, records of meetings and discussions, complaints & compliments (where applicable)
• The University of Warwick, including: Names, contact details, emails and other communications, records of meetings and discussions, service use history complaints & compliments (where applicable)
• Suppliers and service providers, including: Names, contact details, emails and other communications, records of meetings and discussions, service use history complaints & compliments (where applicable)

How long we keep information

Your personal information will be stored securely and will be kept until you advise us otherwise or revoke your consent. Certain information we may need to store after you withdraw consent, for example data that we are required to keep by law, or by our regulators (including Ofcom, PPL and PRS).

Who we share information with

RAW Executive Committee

RAW is run by an Executive Committee comprised of elected members. It may be necessary to share your personal information to some, or all, of the executive committee for the reasons listed above, such as providing RAW’s services. Data will only be shared when necessary and will be removed when it is no longer required for its intended use.

RAW Members

It may sometimes be necessary to share personal information with RAW Members for the following purposes:

• For the purposes of hosting shows, and providing listener interaction:
  • Names
  • Listener Requests and Comments.
• This data will only be shared with the applicable show host.

Data Processors

Digital Ocean LLC

This data processor does the following activities for us: They provide our website and streaming systems, which may collect personal information for us as listed above. This information is stored securely in the UK.

Aiir Ltd

This data processor does the following activities for us: They provide our website and other listener features, which may collect personal information for us as listed above. This information is stored securely in the UK.

Google LLC

This data processor does the following activities for us: They provide our email services. All emails are stored securely on Google’s servers. You can read about Google’s Privacy Policy here: https://policies.google.com/privacy?hl=en-GB&fg=1

Where necessary, Google may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google LLC

Category of recipient: Email Provider

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Warwick Student’s Union

We have a joint controller relationship with Warwick Student's Union. We process your personal information with that joint controller for the following reason: RAW is an unincorporated charitable association, recognised by Warwick Student’s Union. It may be necessary under certain circumstances to share information collected with Warwick Student's Union, and we may receive personal data from the Student’s Union for the purposes described above.

The University of Warwick

Part of RAW’s network is provided by The University of Warwick’s IDG Networks team. Connection information, including IP addresses, may be collected or shared with The University of Warwick for the purposes of maintaining the network, and preventing spam and other malicious activity.

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons, such as The University of Warwick and Warwick Student’s Union.
• Emergency services and The University of Warwick’s community safety.
• Legal bodies, authorities, regulatory authorities, external auditors and inspectors such as Ofcom, PPL and PRS.
• Other organisations we’re legally obliged to share personal information with
• Suppliers and Service Providers

Ability to update this policy

We reserve the right to modify this policy at any time, without notice, so please review it frequently. Changes will take effect immediately upon their posting on the website. By the continued use of RAW’s services, you agree to any new policies.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Updated 20th September 2025.